+How do I order?

It's easy. Just follow these steps.

+How much are the shipping costs?

Well, that depends on where you live. The following table shows the prices for the typical shipping methods per one item (dolls not included). Contact us for a more accurate quote when ordering more than one item. Also, the price for the bubble envelope is an estimate.

+Do you ship by standard mail?

We only use registered mail (that is, with a tracking number).

+Is it safe buying from you?

We assure you yes! But we do understand you may be concerned about buying directly from us. Here are some of our reviews on Etsy.

+What do I do if I have a problem?

In that case, contact us and we'll see what we can do to solve the problem.

+Do you only accept PayPal?

Yes, and only in euros. If you wish to use your debit/credit card, place your order directly on our Zibbet store. If you live in Spain, you can also send your payment via bank transfer.

+Where do you ship from?

From Barcelona, Spain.

+Will I receive exactly the same item I see in the picture?

If the item description says “In stock”, then yes. If it says “We may restock it”, it means that the item in the picture is already sold out but we'll do our best to try and replicate it as closely as the original. However, each item is handmade, so there may be some slight differences.

+Will your clothes fit my doll?

Our clothes are specifically made for 27cm Obitsu bodies (SBH-S) or Blythe. That means they will normally fit most 1/6 dolls (Pullip, Momoko, Pure Neemo, Licca...). If you wish to see another doll wearing some of our clothes, contact us and we'll try to take a pic for you. We have the following bodies: Pullip stock body (type 3 & type 4), Obitsu 27cm-25cm-21cm, Dal stock body, Yeolume stock body, Jerry Berry body, Licca, Azone Pure Neemo M, S and XS.